Privacy policy

Last updated: October 11, 2026

At Krodel (accessible from https://krodel.shop/), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Krodel and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@krodel.shop.

1. Information We Collect

When you visit krodel.shop, make a purchase, or attempt to make a purchase, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

Personal Information Provided by You

We collect personal information that you voluntarily provide to us when you place an order, create an account, or contact customer support, including:

  • Contact Details: Full name, email address, phone number.
  • Billing & Shipping Addresses: Physical shipping address, billing address.
  • Payment Information: Credit card details, payment processor tokens (payment data is processed securely through encrypted gateways such as Shopify Payments, Stripe, or PayPal; Krodel does not store full credit card numbers).

Device & Usage Information Collected Automatically

When you browse our store, we automatically collect certain information about your device and browsing activity using cookies and tracking technologies:

  • IP address, browser type, and operating system.
  • Time zone settings and geographic location.
  • Pages viewed, products searched, referring URLs, and interaction with our website.

2. How We Use Your Information

We use the personal information we collect to provide and improve our services to you, including to:

  • Fulfill and manage your orders, payments, shipping, and returns.
  • Send order confirmations, shipping notifications, and tracking updates.
  • Communicate with you and respond to customer support inquiries.
  • Screen orders for potential risk or fraud.
  • Comply with applicable legal obligations and tax reporting requirements.

3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us operate our business and fulfill our obligations to you:

  • Shopify: Our online storefront is powered by Shopify. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • Payment Processors: To process payments securely (e.g., Stripe, Shop Pay, PayPal).
  • Shipping & Logistics Partners: To fulfill and deliver orders from our Houston, Texas warehouse facility via carriers such as USPS, UPS, or FedEx.
  • Google Services: We use Google Analytics and Google Merchant Center to analyze site traffic and display product listings.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze traffic, and remember your cart preferences. You can choose to disable cookies through your individual browser options, though some features of our website may not function properly as a result.

5. Your Rights (CCPA / US Consumer Privacy Laws)

If you are a resident of the United States (including California), you have specific privacy rights regarding your personal information:

  • Right to Know / Access: You have the right to request access to the personal information we hold about you.
  • Right to Deletion: You have the right to request that we erase your personal data, subject to certain legal exceptions.
  • Right to Correction: You have the right to request that we correct inaccurate personal information.
  • Do Not Sell or Share My Personal Information: Krodel does not sell your personal information to third parties for monetary consideration.

To exercise any of these rights, please contact us at support@krodel.shop.

6. Data Retention

When you place an order through the store, we will maintain your order information for our records unless and until you ask us to delete this information.

7. Security

We take reasonable steps to safeguard your personal information using standard encryption technologies (SSL/TLS). However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Business Name: Krodel
  • Email: support@krodel.shop
  • Phone: +1 502-973-8710
  • Address: 9225 Manchester St, Houston, TX 77012, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST