Refund policy

Return and Refund Policy

At Krodel, we want you to be completely satisfied with your purchase. If you need to return an item, our policy is straightforward, transparent, and hassle-free.

Summary of Return Terms

  • Return Window: 30 calendar days from delivery
  • Accepted Returns: Both defective (damaged or incorrect) and non-defective products (change of mind)
  • Return Method: By mail
  • Return Label: Download and print (No cost / $0.00)
  • Restocking Fee: No cost ($0.00)
  • Return Shipping Cost: Free for all approved returns
  • Exchanges: We do not accept exchanges
  • Refund Processing Time: Within 10 business days after approval

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return. We accept returns for both defective products (damaged, broken, or incorrect items) and non-defective products (customer preference or change of mind).

Return Shipping Costs & Labels

  • Return Label Fee: No cost ($0.00).
  • Restocking Fee: No cost ($0.00).
  • For all approved returns, our support team will provide a downloadable and printable prepaid return label at no cost to you.

How to Initiate a Return By Mail

  1. Contact our customer support team at support@krodel.shop with your order number and the reason for the return.
  2. Once your request is authorized, we will email you a prepaid return shipping label. Download and print the return label.
  3. Securely pack the item in its original packaging along with all included accessories.
  4. Attach the printed return label to the outside of the package and drop it off at the designated carrier location.
  5. Ship the package to our physical warehouse address:

Krodel Returns
9225 Manchester St
Houston, TX 77012
United States

Please note: Returns sent back without contacting us first will not be accepted.

Exchanges

We do not accept exchanges. If you would like a different product, please follow the return process for a refund and place a new order on our store.

Inspection and Refund Processing Time

Once your return package arrives at our Houston warehouse, our team will inspect the item within 2 business days.

  • Approval Notification: We will send an email confirming receipt and notifying you of your refund approval status.
  • Refund Execution: If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to reflect the funds on your account statement.

Contact Information

For any questions regarding returns or refunds, please reach out to our support team:

  • Email: support@krodel.shop
  • Phone: +1 502-973-8710
  • Address: 9225 Manchester St, Houston, TX 77012, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST