Shipping policy
Thank you for visiting and shopping at Krodel. We are committed to providing reliable, fast, and transparent shipping across the United States. All orders placed on our store are processed and shipped directly from our warehouse facility in Houston, Texas.
Shipping Summary
- Target Country: United States
- Order Cut-off Time: 5:00 PM PST (Pacific Standard Time)
- Handling / Processing Time: 1 – 2 Business Days (Monday – Friday)
- Transit Time: 3 – 5 Business Days (Monday – Friday)
- Total Estimated Delivery Time: 4 – 7 Business Days
- Shipping Cost: Free Shipping on all US orders
Order Processing & Handling Time
All orders are processed within 1 to 2 business days (Monday through Friday, excluding federal holidays). Orders placed before 5:00 PM PST (GMT-08:00) will begin processing the same business day. Orders received after 5:00 PM PST will begin processing on the following business day.
Transit Time & Free Shipping Rates
We offer Free Shipping on all orders delivered within the contiguous United States.
| Shipping Option | Handling Time | Transit Time | Total Delivery Time | Cost |
|---|---|---|---|---|
| Standard Free Shipping | 1 – 2 Business Days | 3 – 5 Business Days | 4 – 7 Business Days | Free ($0.00) |
Fulfillment Origin
All orders are stocked, packed, and dispatched directly from our physical logistics center:
Krodel Fulfillment
9225 Manchester St
Houston, TX 77012
United States
Order Tracking
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number and carrier details. Please allow up to 24 hours for tracking information to update on the carrier's portal.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us immediately at support@krodel.shop with your order number and clear photos of damaged items so we can issue a prompt replacement or full refund.
Contact Information
If you have any questions or require support regarding your order shipment, please contact us:
- Email: support@krodel.shop
- Phone: +1 502-973-8710
- Address: 9225 Manchester St, Houston, TX 77012, United States
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST